
To join our team: Apply here
About us:
GLENTEL (TSX: GLN) is the largest independent multi-carrier mobile phone retailer in Canada and a leading provider of innovative and reliable telecommunications services and solutions in North America and Australia. Founded in 1963 and headquartered in Burnaby, BC, Canada, GLENTEL comprises four operating divisions – Retail Canada, Retail US, Retail Australia and Business – that service thousands of consumers and commercial communications customers. The company employs over 2,500 people and operates over 1,178 corporate stores with more than 330 stores in Canada located nationally in retail malls, Costco Wholesale stores, and business centres; more than 638 retail locations in the United States; and more than 210 stores in Australia. In 2013, GLENTEL will open over 100 Target Mobile locations inside Target stores across Canada.
The Role:
The Administrator is responsible for assisting with the processing of client written/telephone inquiries/requests and ensure follow through and resolution. They will also complete administrative tasks and provide support and assistance to Glentel Partners and Employees. They will contribute to the flow of communication and feedback.
Responsibilities and Expectations include:
CLIENT CARE:
Telephone Queue Support: Provide excellence in customer service for client satisfaction ◦Utilize fact-finding skills to determine client needs in order to satisfy their concerns – (Adjustments, Account Reconciliation’s, Billing Inquires etc.) ◦Ensure client concerns are thoroughly investigated and resolved in an efficient and professional manner ◦Training and updating manuals, policies and procedures as needed ◦Prioritize time sensitive projects and issues
ADMINISTRATIVE FUNCTIONS:Review, forward and respond (when possible) to customer letters/emails ◦Physical contract management & filing. Support the GLENTEL management team on administrative matters
SYSTEM REPORTING & SUPPORT: · POS -Order Entry & Invoicing· Keying Sales and Rental contracts· Provide assistance with CRM improvements to processes/procedures & user interface set up Contract Management· Updating data, maintaining data and document management
OTHER:
· Administrative tasks
· Event/travel co-ordination
· Data entry
· Customer telephone support
· Invoicing and billing inquiries
· Reporting
Skills, Qualifications and Experience required:
· 3+ Years Experience
· Microsoft Office Suite
· Analytical and problem solving skills
· Decision making skills
· Effective verbal, presentation and listening communication skills
· Effective written communications skills
· Computer skills including the ability to operate computerized accounting, spreadsheet, word-processing at a highly proficient level
· Knowledge in office, contract, and service administration
To join our team: Apply here