To join our team: Apply here
The Field Technician II is required to perform tasks in related technologies that may include, but are not limited to: multi-site systems, trunking radio systems, simulcast systems, broadband/SCADA Systems, satellite systems, and radio dispatch console systems. Each Field Technician II within their area has designated responsibilities to be responsive to customer requests, maintain effective communication with stakeholders and is compliant with Glentel policies and procedures.
Perform installation, preventative and corrective maintenance on all customer and/or company owned equipment in accordance with established schedules, contracts, policies, procedures, directives and guidelines in a timely and effective manner
Coordinate and conduct in shop and on-site installations, quality inspections and performance testing
Refurbish standard equipment, special purpose equipment and system components
Provision, commission, test, maintain and repair network elements/services
Conduct trouble analysis (i.e. testing, fault isolation and repair functions, logs, alarms, operational measurements)
Liaise with appropriate departments for the effective implementation of hardware, software, firmware, product change upgrades and commissioning of network elements/services
Assist Service Manager or designate in providing quotes to Sales department
Operate and maintain all company vehicles and equipment in the most efficient, effective, and responsible manner
Operate and maintain all company test equipment in the most efficient, effective, and responsible manner
Adheres to and is compliant with the required legislative framework and regulations, the Glentel Service Policy and Employee Standards Manual, the Glentel Health and Safety Program Manual, as well as policies, procedures, directives and guidelines as outlined by the employer with respect to Occupational Health and Safety
Perform “On Call” duties and responsibilities as required and/or directed by the Service Manager, or designate
Initiate and/or respond to inquiries, discuss problem details and confirm resolutions directly with customers
Responds appropriately and manage customers’ critical situations and escalations
Conducts multiple projects simultaneously, and is flexible when performing functions to respond to demands and challenging environments
Demonstrate resource management while understanding budgetary restraints and controlling costs
Strong commitment to continuous learning. Demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exams
Strong proven ability in the operation of various test equipment and software tools
Must be willing to travel to locations that may preclude your ability to return home each day
Record labour, materials, and associated costs in accordance with Glentel procedures
Performs other duties as required and/or directed by the Service Manager or designate
Skills and Qualifications:
Diploma from an accredited Electronic and/or Technical Institute or equivalent in experience
Certified Electronics Technician or equivalent
Team and customer oriented with 5+ years experience in the communications field
Experience and multiple certifications on manufacturer’s products
Strong communication and presentation skills both written and verbal
Competency to install, maintain and repair base and repeater systems, remote controls, multiplexers, antenna systems, microwave systems, and battery back-up systems
Extensive knowledge of two-way RF radio and communications theory
Excellent computer skills with competency in Microsoft products, programming, troubleshooting, and performing system diagnostics on complex communication systems
Experience with dispatch consoles, paging infrastructure, repeater systems, broadband/satellite systems, and trunked radio systems
Skilled in cabling, connectorization, and system optimization for large projects
Strong proven ability to identify potential problems and challenging situations, take appropriate action, implement solutions or seek the assistance of supervisor as required
Ability to work in a team environment
Strong proven ability to perform required responsibilities independently with minimal supervision and direction
Consistently shows a high level of performance under the pressure of time constraints in a fast-paced changing environment
Excellent planning and organizing skills and ability to meet scheduled deadlines
A passion to work with internal and external customers
Wage: $49,500.00 per annum
Benefits: Life, accident, short and long term disability insurance, dental, extended and special medical coverage as per policies and flex plans.
To apply: Please apply online through our web portal. No emails, faxes or mailed in resumes accepted.
To join our team: Apply here